MOC1 Solutions & MyDealerLot Announce Integrated Wireless Service Advisor with RFID
September 3rd, 2009
Business Wire: ROSWELL, Ga.--(BUSINESS WIRE)--MOC1 Solutions and MyDealerLot announce the release of an integrated solution for the service drive which combines MyDealerLot’s innovative automated RFID customer recognition technology (Service Drive Concierge – ‘SDC’) with MOC1 Solutions Wireless Service AdvisorTM.
The integrated solution allows customer vehicles to be instantly associated to MyDealerLot’s passive RFID tag allowing automated customer recognition and messaging to staff and customers. MOC1’s Wireless Service Advisor enables a mobile check-in of the customer and automated retrieval of the repair order for faster customer processing.
“SDC has always been about the very simple concept of knowing the exact moment a service customer pulls into the service drive. This automated customer arrival capture can enable numerous processes such as the automated retrieval of the repair order using MOC1 Solution’s innovative tablet solution for mobile check-in,” said MyDealerLot Founder and President George Cresto.
Dave Waco, President of MOC1 Solutions agrees; “The integration of MyDealerLot’s RFID technology with our Wireless Service AdvisorTM Solution truly takes customer service to an entirely new level. Service customers enjoy the personal touch and appreciate the prompt and accurate process that the technologies deploy.”
Click here for complete story from Business Wire
Categories: Automotive, News